update

so optus finally got back to me about the fuck-up.

a few weeks ago i received a call from the (very nice) man i first spoke with/ranted uncontrollably at. he informed me that my mother's name had now been removed from all optus mailing lists, and asked me if i still wanted a written letter of apology.

hell yeah i did.

the letter in question arrived late last week. it contained written confirmation of mum being listed as "deceased" on all optus databases, an apology for any distress caused to myself and my sister, and an assurance that this would not happen again.

it also contained more spelling and grammar mistakes than would george bush's personal diary ("deer direy, toodai wee bommd eyeraq agen. thay eevn let mee paress tha buten. chaynee woz like soooo jeluss. it woz orsum").

i considered highlighting all the errors and sending it back to optus, complete with proofreading notes in the margin. but i decided that would be a monumental waste of my most precious time and energy.

so instead i got obscenely drunk and painted sydney a whole new shade of cherry red. that'll learn 'em!

i guess i should just be satisfied that i got the letter at all, no matter how poorly written it was.

or something humble and mature like that.

FOR FUCK'S SAKE!

shame optus, shame.